Refund and Cancellation Policy
Storyvio · Last updated 27 October 2026
Storyvio is run by Raj Bagri, an individual developer in India ("we"). This policy covers credit packs bought on our website, storyvio.app, with payments processed by Razorpay.
What you buy
| Pack | Price |
|---|---|
| 50 credits | ₹149 |
| 150 credits | ₹399 |
| 400 credits | ₹999 |
These are the prices in India. Elsewhere, the website shows your country's price in your currency, or in US dollars where your currency can't be charged, before you pay. Prices include all taxes. Credits are a digital product used to make AI story videos in Storyvio. A 30-second story uses 10 credits; the website and app always show a story's price before you create it. Credits never expire and work on the website and in the Storyvio iPhone app when you sign in with the same account.
Delivery
Credits are added to your Storyvio account instantly after your payment succeeds. Nothing is shipped. If a payment succeeded but the credits don't appear within 30 minutes, email us with your Razorpay payment ID and we will add them or refund you.
Refunds
- Failed stories: if a story can't be made, its credits are returned to your balance automatically, at once.
- Unused packs: you can ask for a full refund within 7 days of purchase if none of the pack's credits have been used. Email us with your Razorpay payment ID.
- Used credits are not refundable, except where the law requires it.
- Charged twice or charged without credits: we refund the extra payment in full.
Approved refunds go back to the original payment method within 5–7 business days, depending on your bank. When a purchase is refunded, its credits are removed from your balance.
Cancellation
Credit packs are one-time purchases. There is no subscription and nothing renews, so there is nothing to cancel. You can close the payment window at any time before paying without being charged.
iPhone App Store purchases
Credits bought in the iPhone app are sold by Apple. Request those refunds from Apple at reportaproblem.apple.com.
Contact
Email rajbagri3214@gmail.com. We reply within 24 hours. Grievance Officer: Raj Bagri. See also our Terms of Use and Privacy Policy.